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研究成果

智慧住宅社區產學研合作推廣計畫

計畫主持人: 徐春福
協同主持人: 杜功仁
執行單位: 台灣物業管理學會
執行期程:
GPN:
ISBN:
MOIS:
組別: 環境控制組
執行方式: 業務委託
關鍵詞: 智慧住宅社區、智慧化系統、產學研合作
參考文獻:

中文摘要


壹、計畫緣起

內政部智慧建築標章制度,從93年建立並開始受理申請,截至107年9月底止,獲得智慧建築標章及候選證書共計335件,讓新建建築之智慧化評定有所依循。其次,為鼓勵既有建築物導入智慧化改善進行補助,至106年底止,共完成275件改善案例,以帶動智慧化產業技術之研發與整合。此外,自105年起辦理「永續智慧社區創新實證示範計畫」,以因應民眾需求及回應社區永續發展面對的課題。

然而智慧住宅社區比一般社區有更多的ICT及多元技術的服務內容整合,可營造安全防災、健康舒適、便利貼心及節能管理的人性化環境,但從建研所歷年補助既有建築物辦理智慧化改善作業中,發現住宅社區之智慧化推動,有其困難點,其背後有更多值得我們深思探討的地方。

本研究主要係透過產學研合作機制,探討國內外智慧住宅社區發展現況與未來趨勢、調查住宅社區導入智慧化管理服務之需求性、研擬產學研合作機制、遴選合作場域、辦理北中南推廣講習會,針對標竿場域導入智慧化管理之問題評估、策略、方案規劃及其效益分析進行推廣。

貳、研究方法及過程

本研究自今年六月份起開始執行,在歷經二次工作會議後,明確計畫執行的方向,工作項目與執行方式如下:

一、國內外智慧住宅社區發展現況與未來趨勢分析

(一)蒐集國內外智慧住宅社區相關案例及其相關文獻…等。

(二)邀請產學研各界之專家學者,針對智慧住宅社區管理相關議題,辦理3場次跨領域交流座談會。

二、辦理智慧住宅社區導入智慧化管理服務之需求調查評估

進行北、中、南一般居民問卷調查及產業代表深度訪談,並透過調查分析,以瞭解各利害關係人,對住宅社區智慧化管理服務項目需求、建制意願,以及預期效益…等。

三、智慧住宅社區產學研合作機制規劃

(一)合作機制規劃:透過已取得智慧建築標章之民有住宅社區及公有住宅社區進行訪談,分析民有住宅社區與公有住宅社區之差異,提出智慧住宅社區產學研合作機制及推廣策略。

(二)合作場域評估:遴選4處預計導入智慧化管理服務之既有住宅社區,並進行導入問題評估、策略、方案規劃及其效益分析。

(三)標竿場域評估:遴選4處已導入智慧化管理服務之場域,並進行導入問題評估、策略、方案規劃及其效益分析。

四、辦理推廣講習會

邀請產官學研各界及住宅社區相關參與者,舉辦北、中、南3場智慧住宅社區推廣講習會。

參、重要發現

透過本研究問卷及訪談發現,目前還有許多居民不瞭解何謂「智慧化系統」,對於他們而言,這是一個新名詞,再加上大部份住宅社區都有導入「基本配備」之智慧化系統,使用者並不認為門禁系統、車道管制系統、監視錄影系統是屬於智慧化系統的一部份,因此對於導入智慧化系統的優缺點也全然不知。

為了讓住宅社區住戶更瞭解何謂智慧化系統,本研究透過問卷、訪談及國內外案例,最終整理出24項智慧化系統,依據智慧建築標章評估指標中之「功能選項」指標:安全防災、健康舒適、便利貼心及節能管理之屬性予以分類。

智慧化系統的導入要讓使用者有感,能明顯感受到智慧化系統為生活帶來的安全防災、健康舒適、便利貼心及節能管理等效益,使用者才會認為值得導入;若使用者未導入智慧化系統,並不會對生活造成不便,就不會覺得需要導入智慧化系統。因此,政府應多向住宅社區住戶加強宣導智慧化系統導入住宅社區帶來的效益,並宣導智慧化系統之導入毋須過頭,應針對需求循序導入,才不會一次花太多錢,讓使用者產生反彈。

本研究除了進行住宅社區導入智慧化管理服務之需求調查評估外,另外針對不想導入智慧化系統之原因,以及社區導入智慧化管理滿意度的提升,都有提出相關對策;並針對導入智慧化管理的主要主導者,以及政府做出政策提出建議。

本研究透過問卷、訪談以及專家座談、參考國外產學研合作案例,研擬出智慧住宅社區產學研合作機制,並遴選4處導入智慧化管理服務之住宅社區,以做為未來其他研究案之標竿場域。



英文摘要


I.Project background

The smart building marking system of the Ministry of Interior, ROC was established in 2004, and applications have been accepted since then. As of the end of September 2018, a total of 335 buildings have been awarded smart building marks and candidate certificates, which are the basis for evaluation on the smartness of new buildings. Secondly, to encourage the addition of smart improvements in existing buildings to receive subsidies, as of the end of 2017, a total of 275 improvement cases have been completed, thereby driving the research, development, and integration of smart industrial technology. In addition, in response to the public demands and issues faced in sustainable community development, the “Innovative and Empirical Demonstration Plan for Sustainable Smart Communities” has been in place since 2016.

Compared with general communities, smart communities have more ICTs and service integrations of diversified technologies, which can create a humanized environment with the attributes of safety and disaster prevention, health and comfort, convenience and intimate, and energy-saving management. However, from the smart improvement operations that have been subsidized over the years, it has been found that the smart promotion of residential communities is difficult and there are more problems under the surface that require discussion.

Through the industry-academy-research cooperation mechanism, this study mainly discussed the current development and future trend of smart residential communities at home and abroad, investigated the demands of implementing smart management services into residential communities, developed the industry-academy-research cooperation mechanism, selected cooperation fields, held promotion seminars in the north, central and southern regions, and carried out promotion based on the evaluation, strategies, program planning, and efficiency analysis on implementing smart management into the benchmarking fields.

II.Research Method and Process

This study commenced in June 2018. After two working meetings, the direction for executing the plan, the working items, and the execution methods were specified as follows:

1.Analyze the current development and future trend of smart residential communities at home and abroad:

(1)Collect cases, literature and others related to smart residential communities at home and abroad.

(2)Invite specialists and scholars from industrial, academic, and research circles to hold three interdisciplinary exchange symposiums on issues related to smart residential community management.

2.Investigate and evaluate the demands of implementing smart management services into smart residential communities:

Conduct questionnaire surveys on general residents in the north, central, and southern regions and perform in-depth interviews with industrial representatives to understand the demands, construction intentions, and expected benefits of all interested parties on the smart management services of residential communities through investigation and analysis.

3.Plan an industry-academy-research cooperation mechanism for smart residential communities:

(1)Plan the cooperation mechanism: Analyze the difference between privately-owned residential communities and publicly-owned residential communities and propose a industry-academy-research cooperation mechanism and promotion strategies for smart residential communities based on interviews from individuals from privately-owned residential communities and publicly-owned residential communities that have been granted smart building marks.

(2)Evaluate the cooperation fields: Select four fields that the smart management services are expected to implemented into the existing residential communities and conduct evaluation, strategies, program planning, and efficiency analysis on the implementing associated problems that could arise.

(3)Evaluate the benchmarking fields: Select four fields that the smart management services have implemented and conduct evaluation, strategies, program planning, and efficiency analysis on the implementing associated problems.

4.Hold promotion seminars

Invite individuals from industrial, academic, and research circles, as well as government and relevant participants of residential communities to hold three promotion seminars on smart residential communities in the north, central, and southern regions.

III.Important findings

From the questionnaires and interviews of this study, it was found that, currently, many residents still do not know what a “smart system” is. In addition, most residential communities have implemented the basic equipment needed for a smart system, but the users do not think that access control systems, lane control systems, and video monitoring systems are part of smart systems, therefore they have no idea of the advantages and disadvantages of the implemented smart system.

In order to enable the residents in residential communities to learn more about smart systems, in this study, based on questionnaires, interviews and cases from home and abroad, 24 smart systems were organized and classified according to the attributes specified in the “function option” index of the smart building evaluation index: safety and disaster prevention, health and comfort, convenience and intimate, and energy-saving management.

When the smart system enables the users to feel its benefits in their lives, such as safety and disaster prevention, health and comfort, convenience and intimate, and energy-saving management, the users will believe that it is worthy to be implemented. If no smart system is implemented and there is no inconvenience, users will believe it is not necessary to import a smart system. Hence, the government must strengthen the promotion of the benefits of smart systems to the residents in residential communities and promote step-by-step implementation based on demands; in this way, the initial cost would be low, and users would be more willing to accept it.

In addition to the investigation and evaluation of the demands of implementing smart management services into smart residential communities, this study proposed countermeasures to address the lack of intent to implement a smart system and improve the user satisfaction of implementing smart management into communities. This study also provided suggestions to major leaders regarding the implementation of smart management and government policies.

Through questionnaires, interviews, specialist symposiums, and reference to industry-academy-research cooperation cases at home and abroad, this study developed an industry-academy-research cooperation mechanism for smart residential communities and selected four residential communities with implemented smart management services to be the benchmarking fields for other future study cases.